Description

Step into a new era of customer service with Fluent Support Pro – where providing fast, enjoyable, and seamless support is the norm.

Revolutionizing Customer Service:
– Fluent Support Pro, the pinnacle of support ticketing systems for WordPress, ensures superfast, reliable, and efficient customer support, always at your fingertips.

Engineered for Support Excellence:
– Tailored for support engineers, Fluent Support Pro GPL simplifies ticket management. Agents can effortlessly filter and sort variables to define priorities, track their progress, and keep tabs on pending tickets.

Instant Loading with Superfast SPA:
– Experience instant loading with Fluent Support Pro GPL, crafted as a Single Page Application with VueJS & REST API. No delays – just smooth navigation between pages.

Focus on What Matters:
– Ensure your customers don’t wait in vain. Fluent Support provides a clear view of tasks that need attention. Assign tickets automatically based on products and reply promptly based on priority.

Enhance Collaboration, Expedite Support:
– Elevate support team communication with internal notes. Say goodbye to repetitive tasks, as saved replies for common tickets save valuable hours, ensuring faster ticket resolutions.

Deep Insights with Custom Fields:
– Uncover more about your customers with custom fields like checkboxes, radio choices, WooCommerce orders, and more. Fluent Support goes beyond default fields to provide comprehensive customer information.

Efficiency Redefined:
– Reduce time managing support staff with Fluent Support GPL. Packed with essential features, this tool empowers your support agents, allowing you to focus on other critical activities while support demands less time.

Automate Workflow, Boost Productivity:
– Streamline your workflow by automating tasks based on user activities. Set up automated actions for submitted tickets, enhancing efficiency and saving valuable time.

Personalized Customer Care:
– Understand your customers better with Fluent Support. Customer details are displayed alongside tickets, offering insights into purchase history, LMS progress, or CRM profiles.

Seamless Ticketing via Email:
– Enable customers to create tickets via email and receive replies in their inbox without requiring a sign-up. Effortlessly manage tickets directly from the admin dashboard.

Fluent Support Pro – Key Features:
– Unlimited support agents
– Unlimited tickets
– Customizable email notifications
– Product-based agent assignments
– Custom fields for detailed information
– Advanced filtering options
– Reply via Slack and Telegram
– Email ticket creation and replies
– Workflow automation for efficient task management
– Reply templates for consistent responses
– Guest tickets without login
– Bulk ticket reply option
– On-the-go response capabilities
– Priority management for organized support
– Activity logs for comprehensive tracking
– Performance reports for insights
– Internal notes for seamless team collaboration